HBM – Terms and Conditions:
Ordering Information


Welcome to HAIR BY MAIL, distributors of the best men’s and women’s hair replacements, premier wigs and accessories for less.

Term and conditions of Sale:

Our staff stands ready to assist you with your order placement and any questions you may have.     You may reach us toll free 1-877-886-9045. HAIR BY MAIL accepts all major Credits Cards.    There will be no COD’s unless paid by Cashiers Checks or Money Orders.
Please contact us for instructions if you want to pay by Money order or Cashier Check.  


Hair By Mail no longer accepts Personal Checks as a form of payment unless you have received prior authorization by management.

Sales terms: (Men's Ready Made systems)

Hair By Mail guarantees the quality of all merchandise. In the event of a factory defect or incorrect shipment HAIR BY MAIL will promptly issue an exchange or credit. Requests for returns must be made within five (5) days of receipt of goods. Upon approval, merchandise must be sent freight pre-paid by customer. At this time, a credit or exchange will be made excluding shipping charges. All merchandise must be unused, in its original condition and in its original packaging as purchased. All returns must be received by HAIR BY MAIL within thirty (30) days from the shipping date of the original invoice and are subject to a $10.00 restocking fee. No returns will accepted by HAIR BY MAIL without previous authorization, or on merchandise returned more than thirty (30) days from original invoice shipping date. Thank you.

(All refunds and credits are issued upon determination by Management)

For shipment of supplies and hair systems to non-US locations, any fees and or taxes that are incurred and billed to the recipient by the shipment firm (UPS, EMS, FedEx, etc.) are the sole responsibility of the recipient. These taxes, if applicable, will not be paid by Hair By Mail.    Hair By Mail is not responsible for any package held or seized by customs.  Hair By Mail will NOT offer any replacements, discounts, refunds or credits.


Standard Warrantee on all Custom and Ready Made systems.

Six-month warranty against manufacturer’s defects. (Excluding permanent wear units and or Lace or Skin Units) Permanent wear units have a 6-month foundation warranty but we are easy. If something happens quickly we will consider it.

We offer a Risk free Guarantee on all standard Custom made units. PLEASE CALL FOR PRICING

We will guarantee that you are satisfied with our products. If for any reason you are not satisfied within 30 days of shipping to you, even if you have been wearing your new custom unit, even though it as been cut and styled. Ask us to fix it, make it over or ask for your money back. (Excluding the risk free additional cost) No questions asked.

“Certain restrictions apply”.

PLEASE NOTE: *Any Custom Made unit or Wig made without a template, mold, plaster cast, or well fitting hairpiece to duplicate and or an exact color sample will NOT be guaranteed.  Any Order requested by verbal or modified instructions will not be guaranteed.*


Information on this website may contain inaccuracies or typographical errors. Information may be changed or updated without notice. Hair By Mail accepts no legal liability whatsoever arising from or connected to any errors or omissions in the information published on the website.  Prices fluctuate and are subject to change without notice.


If you have any questions, please do not hesitate to call us at 877.886.9045